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Best Practices in Campaign Management


Now that we’ve covered the basics of how campaign management works in Salesforce how do you get the most bang for your buck? Here are some suggestions to get you...
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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. It’s an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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Microsoft ERP, CRM, Oracle Teleconference Deal


Freiburg, Germany-based Jedox, an open source software company, has announced the availability of Palo BI Suite 3.0, described by officials as a corporate performance management product for a "single version of truth." Three chords and red guitar...
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Serious logistical expertise


I’m about to head to Dreamforce, Salesforce’s annual user conference. Last year it was 5,000 people. This year could be as many as 10,000. It’s a big conference with tons of logistics. But check out what the Obama campaign pulled off yesterday....
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CRM - buyer beware


I was talking to a salesman the other day about a sale he’s working on. We discussed his potential client’s requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...
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Gen-Probe Proves Companies can Win Through People


We often talk about the advantages of using talent and performance management systems to drive results and gain a competitive edge over other organizations. Our research and the research of our thought leader partners shows how human capital...
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